Miellec Care – a new era of customer service

Miellec Care is a new service and app introduced by Miellec, a manufacturer of energy storage systems, that changes the way users and installers manage the service and warranty of their solar energy storage system.

From now on, instead of waiting for answers from service, searching through piles of documentation or involving installers in every repair, you can simply pick up the phone and solve the problem yourself. Miellec Care offers tools that allow you to fully control and understand your system, all with just one click.

Key benefits for customers

For every solar energy system user, Miellec Care is not just an app – it is the key to full control over the installation. It is like having your own personal “command center” that is always with you, ready to help in any situation.

1. Instant access to documentation and knowledge base
   Imagine you are faced with a technical problem. Instead of calling for help, you open Miellec Care. There, a fully interactive knowledge base guides you step by step through all the issues. From now on, every operating manual, every technical diagram, is available in a few seconds – as if you had the entire documentation of your system in your pocket.
2. Instant reporting of warranty issues without intermediaries
   Time is money – and Miellec Care understands this perfectly. Reporting warranty issues has never been easier. Instead of escalating your case through an installer or service, you simply open the app and submit your report directly to Miellec. No delays, no middlemen – your problem is immediately forwarded to the right department. You can talk to a Miellec service technician via chat or video.
3. Quick access to data via NFC/QR
   Imagine you want to check the technical details of your energy storage. Instead of searching for data in paper documentation, you hold your phone up to the device and scan an NFC or QR code. In a split second, you have all the information you need on the screen - the history of the storage, its installation, production, contact details, necessary warranty information, etc. It's like magic, only real and available whenever you need it.
4. Better understanding of the system
   With Miellec Care you gain more than just a technical tool – you gain knowledge that allows you to better understand your system. With detailed instructions and information, you are able to solve simple technical problems or ask questions to experts. Understanding your system means not only greater efficiency, but also greater safety and a longer service life for your equipment.

Benefits for installers and distributors

Miellec Care is not just a tool for end users. Installers and distributors also benefit from this new approach to solar management. It's as if someone suddenly took all the daily maintenance challenges and simplified them to a minimum, giving you more time for the essential tasks.

1. Improved customer service
   Every installer knows how time-consuming it can be to manage service requests. With Miellec Care, this process becomes almost automatic. Customer requests go straight to your CRM system, and you have everything under control. No lost requests, no delays – every case is tracked live, and you can focus on solving problems instead of getting lost in the formalities.
2. Reduction in the number of service requests
   Thanks to the fact that customers have access to an extensive knowledge base, they solve many problems themselves. Imagine how many fewer calls you receive when users deal with minor faults themselves. This means less work for the technical department and more time for complex projects. With Miellec Care, problems are no longer your concern before they even reach your department.
3. Warranty and product tracking
   Every product you install has its own warranty that needs to be tracked. With Miellec Care, this happens automatically. Reminders about upcoming deadlines, full control over technical information – everything you need to be one step ahead of any potential problems.
4. Faster and more efficient service
   Instead of searching through dozens of files and searching for the right documentation, it's at your fingertips. Faster access to technical data means less time spent analyzing and more time spent actually fixing. Your customers are happier because their issues are resolved faster, and you save time.

Miellec Care stands out on the market

The solar energy and energy storage market is growing, and with it, customer expectations are growing. However, only Miellec Care gives you a tool that not only meets these expectations, but also exceeds them. It is the only application on the market that combines immediate access to data, fast problem reporting and full control over warranties and technical documentation. Miellec Care enables fast and effective communication with the users of the installation.

Just one scan of the QR code is enough to show the customer at the meeting all the functions of the application. Miellec Care does not only solve problems - it is a tool that makes the management of solar energy systems intuitive and modern.

Every day with Miellec Care is a step towards more efficient and reliable solar energy management – ​​for both users and installers. It is not just an application, it is a breakthrough that changes the industry for the better.